Welcome to the Mcverge LLC website. This website is operated by Mcverge LLC and primarily sells scented candles and related products. By accessing, browsing, or using this website, or by purchasing products through it, you acknowledge that you have read and understood these Terms of Service.
Please read the following terms carefully before using this website or placing an order. If you do not agree to these terms, please discontinue use of the website.
- Company Information and Scope of Terms
This website is operated by:
Company: Mcverge LLC
Address: 1214 Luna Point Ln, Powell, TN 37849
Email: support@mcvergehome.com
Phone: 865-377-5762
These terms apply to your access to the website, browsing of products, submission of orders, payment, and all shopping and after-sales services related to Mcverge LLC.
We may update these terms in response to business developments or changes in applicable laws. Updated versions will be posted on this website and will apply from the stated effective date, to the extent permitted by law. For changes requiring separate notification or consent under the law, we will take appropriate measures.
- Product Information and Usage Instructions for Scented Candles
Mcverge LLC is committed to providing clear and accurate information regarding our scented candles, including product names, scent profiles, specifications, prices, and usage instructions.
We make reasonable efforts to ensure the accuracy of product descriptions, images, and pricing; however, screen displays, lighting, and device settings may cause slight variations in color or visual appearance between the product images and the actual items.
The actual specifications, materials, scents, and usage precautions for products are governed by the information provided on the respective product pages and product labels. Should we discover errors in product information, we will take reasonable steps to correct them as permitted by applicable law and handle affected orders in accordance with the law.
Scented candles require careful handling. Please adhere to the safety instructions on the product label, ensure the candle is attended to at all times while burning, and keep it away from children, pets, flammable materials, and other hazardous environments.
3. Intellectual Property and Ownership
3.1 Ownership of Website Content
Unless expressly stated otherwise, content on this website owned by or lawfully licensed for use by Mcverge LLC includes, but is not limited to:
Brand names, trademarks, logos, and brand elements;
Website text, product descriptions, page layouts, and original copy;
Original photographs, images, graphics, and promotional materials;
Website design elements, page structures, and related digital content;
Other materials protected by intellectual property laws.
Intellectual property rights regarding the aforementioned content belong to Mcverge LLC or the respective legal rights holders. For content created by Mcverge LLC over which it holds legal rights, the copyright and other related intellectual property rights belong exclusively to Mcverge LLC.
For content provided, licensed, or lawfully used by third parties, the relevant rights remain with the original rights holders and are not transferred to Mcverge LLC simply by virtue of their appearance on this website.
3.2 Restrictions on Use
Without the prior written permission of Mcverge LLC or the relevant rights holder, you may not:
Copy, reproduce, distribute, or sell protected website content;
Use website images, product copy, or brand logos for commercial promotion or other commercial purposes;
Modify, republish, or create derivative works based on protected content without authorization;
Remove or alter statements regarding products, brands, or copyright ownership;
Impersonate Mcverge LLC’s brand identity or use relevant logos in a manner likely to cause consumer confusion.
Fair use expressly permitted by law and other unrestricted actions are not improperly limited by these terms.
3.3 Purchase of Products Does Not Transfer Intellectual Property Rights
Purchasing scented candles grants you ownership of the specific product only; it does not grant you rights to Mcverge LLC’s trademarks, brand, product photography, copy, or other intellectual property.
Unless otherwise agreed in writing or provided by law, you may not claim ownership of the aforementioned intellectual property rights based on your purchase of the products.
3.4 Intellectual Property Infringement Feedback
If you believe that content on this website infringes upon your legitimate intellectual property rights, please email support@mcvergehome.com and provide the specific location of the content, proof of ownership, and your contact information. We will review the information and take reasonable measures where appropriate.
- Order Submission and Acceptance
You may select products, enter delivery information, and submit orders through this website.
After you submit an order, we may send you an order confirmation. However, an order confirmation does not necessarily mean the products have been shipped. Acceptance and fulfillment of the order remain subject to payment confirmation, product availability, security checks, and applicable laws.
To the extent permitted by law, we may contact you to confirm, suspend processing of, or cancel an order in reasonable circumstances, such as product out-of-stock situations, obvious errors in pricing or product information, suspected fraudulent transactions, or inability to complete delivery.
If an order is cancelled after payment has been made, we will process a refund in accordance with applicable laws and the actual payment details. Any order cancellation, refund, or contract termination shall not affect the rights consumers are entitled to by law.
Please ensure that the name, email address, contact number, and delivery address you provide are accurate. We will handle delivery issues resulting from incorrect information provided by you based on the specific circumstances and applicable laws.
- Payment Terms and One-Time Sales
5.1 One-Time Purchase Model
Mcverge LLC sells scented candles through this website using a one-time product sales model.
Each order corresponds to specific products actively selected and purchased by the customer. Unless explicitly stated otherwise on the product page and agreed to by you, the website does not provide subscription, recurring billing, or automatic renewal services arising from standard product purchases.
Completing payment for a single order does not authorize Mcverge LLC to automatically charge you for future orders.
5.2 Product Prices and Fees
Product prices are determined by the amount displayed on the checkout page at the time you place your order. Applicable taxes, shipping fees, and other mandatory charges will be disclosed during the checkout process based on the order details and applicable laws. In the event of a significant error regarding product pricing or charges, we may contact you to confirm the order (to the extent permitted by law) or cancel the affected order and refund any payments received, in accordance with applicable laws.
5.3 Payment Methods
This website may process payments through third-party payment service providers, such as Stripe. The specific payment methods available are those displayed on the checkout page.
You must ensure that you use a legitimate and authorized payment method and that the payment information provided is accurate.
The success of a payment depends on the processing results from the payment service provider and relevant financial institutions. We may suspend order processing for declined, reversed, or incomplete transactions until the payment status is confirmed.
5.4 Payment Authorization and Billing Description
When you submit an order and confirm payment, you authorize the relevant payment service provider to process the transaction based on your selection.
The merchant descriptor on your billing statement may appear as “Mcverge LLC” or a name associated with this merchant; the actual display depends on the payment transaction and your bank statement.
Mcverge LLC will not automatically establish recurring billing arrangements simply because you have placed a standard product order.
5.5 Refunds and Payment Disputes
Refunds will be processed in accordance with the website’s published Return and Refund Policy, the specific circumstances of the order, and applicable laws. Eligible refunds are typically returned to the original payment method; the actual time it takes for funds to appear in your account may depend on your bank, card issuer, or payment service provider.
If you discover unauthorized transactions or billing irregularities, please contact support@mcvergehome.com as soon as possible and also contact your bank or payment service provider for verification.
- Acceptable Use
You may use this website provided you comply with these Terms and applicable laws, including:
Browsing product information and relevant policies;
Purchasing scented candles for personal or lawful use;
Using the website’s features for order tracking, customer service, and after-sales support;
Submitting truthful, lawful inquiries, comments, or feedback related to your shopping;
Using publicly available information on the website to the extent permitted by law. You shall use this website in a lawful, honest manner that respects the rights of others, and you must not interfere with the website’s normal operation or infringe upon the legitimate rights and interests of other users.
- Prohibited Conduct and Consequences of Violations
When using this website, you must not engage in the following activities:
Placing orders using a false identity, false address, or unauthorized payment information;
Engaging in fraud, unauthorized card usage, money laundering, or other illegal transactions;
Gaining unauthorized access to the website’s systems, servers, accounts, or other protected resources;
Uploading or distributing malware, viruses, or other harmful code;
Maliciously scraping website content via automated programs or interfering with the website’s normal operation;
Infringing upon the intellectual property rights of Mcverge LLC, other users, or third parties;
Posting content that is illegal, fraudulent, threatening, or infringes upon the legitimate rights of others;
Using the website in any other manner that violates applicable laws or these Terms.
If we have reasonable grounds to believe that an activity violates these Terms or applicable laws, we may take the following measures depending on the circumstances:
Requesting necessary information to verify the order or transaction;
Suspending the processing of orders that present a reasonable risk;
Canceling fraudulent or unauthorized orders;
Restricting or suspending relevant website functions or access privileges;
Retaining necessary transaction records and—where permitted or required by law—providing information to payment service providers, relevant institutions, or law enforcement agencies;
Taking other reasonable measures permitted by law.
We will determine the measures to be taken based on the nature and severity of the incident and applicable laws; nothing in these Terms excludes rights enjoyed by consumers under the law.
- Returns, Refunds, and Order Cancellations
Returns, refunds, and order cancellations will be handled in accordance with the Return and Refund Policy published separately on this website.
If you wish to return an item, please contact us first at support@mcvergehome.com to obtain the applicable return procedure and return address. Please do not ship items to an unconfirmed address before return arrangements have been confirmed.
If an item has quality issues, does not match the order, or involves other circumstances for which the merchant is liable under the law, we will handle the matter in accordance with applicable policies and laws. These terms do not limit any mandatory rights to return, refund, cancel a transaction, or other statutory rights that consumers may have under applicable law.
- Limitation of Liability
Mcverge LLC will fulfill its contractual and statutory obligations to the extent required by applicable law.
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential losses arising from the following circumstances, except where liability cannot be excluded by law:
The user’s failure to use the scented candle in accordance with product instructions or safety requirements;
Order or delivery issues resulting from incorrect information provided by the user;
Service interruptions or network failures caused by third parties beyond our reasonable control;
Delays or service interruptions caused by events that are not reasonably foreseeable and are beyond our reasonable control;
The user’s violation of these terms or applicable law.
To the extent permitted by applicable law, if we are held liable for relevant losses, the scope of liability shall be determined based on the specific circumstances, the nature of the loss, and applicable law.
Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, including liability for fraud, willful misconduct, death or personal injury caused by negligence, or other non-waivable rights enjoyed by consumers under applicable law.
- Force Majeure
If order processing or website services are affected by events beyond our reasonable control—such as natural disasters, major public events, government actions, disruptions to transportation networks, or widespread communication failures—we will make reasonable efforts to mitigate the impact and restore services when conditions permit.
Force majeure events do not automatically exempt us from obligations that must still be fulfilled under applicable law, nor do they affect consumers’ rights to refunds or other statutory rights.
- Dispute Resolution Options
If you are dissatisfied with your order, payment, products, or services, we recommend that you first contact us via the following channels:
Email: support@mcvergehome.com
Phone: 865-377-5762
Please provide your order number, relevant transaction details, and a specific description of the issue so that we can verify the situation and seek a reasonable solution.
We encourage the resolution of disputes through amicable negotiation. Where appropriate, the parties may also consider voluntary mediation or other lawful alternative dispute resolution methods.
If the dispute cannot be resolved through negotiation, either party may—to the extent permitted by applicable law—file a lawsuit in a court of competent jurisdiction or pursue other legal remedies available under the law.
Nothing in these terms requires consumers to waive their statutory rights to litigation, nor does it exclude mandatory dispute resolution rights granted to consumers under applicable law.
- Governing Law and Jurisdiction
These terms are governed by and construed in accordance with the laws of the State of Tennessee, USA, without regard to conflict of law principles.
If mandatory consumer protection laws in the consumer’s place of residence apply to the transaction, these terms shall not deprive the consumer of the protections afforded by such laws.
Court jurisdiction and the applicable law for any dispute shall be subject to mandatory legal provisions. These terms do not override legal requirements mandating that specific matters be handled by particular courts or bodies.
- Privacy and Personal Information Protection
Personal information provided when you visit the website, place an order, or contact customer service will be processed in accordance with the “Privacy Policy” published on this website.
Such information may be used for order processing, payment confirmation, delivery arrangements, customer service, security management, and the fulfillment of legal obligations.
Please read the website’s “Privacy Policy” for details regarding the collection, use, sharing, and retention of personal information, as well as your privacy rights.
- Severability
If any provision of these terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be limited or modified to the extent permitted by law, and the remaining provisions shall continue in full force and effect.
Nothing in these terms shall be interpreted in a manner detrimental to consumer rights that cannot be excluded or limited by law.
- Entirety of Terms and Reservation of Rights
These Terms, together with the Privacy Policy, Delivery Policy, and Return and Refund Policy published on this website, constitute the governing terms regarding the use of the website and the purchase of products; however, in the event of any conflict between these policies, interpretation shall be governed by applicable laws and the specific terms of the relevant order.
Our failure to exercise a right immediately does not constitute a waiver of that right. Any amendments or supplements to these Terms shall be made within the scope permitted by applicable laws.