Mcverge LLC values the privacy of every customer and is committed to protecting the personal information you provide when visiting our website, browsing our scented candle products, and making online purchases. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information, as well as how you can manage your privacy choices.
By using this website, you acknowledge that you have read this Privacy Policy. We will handle your personal information in accordance with applicable privacy and data protection laws.
- Company Information
This website is operated by Mcverge LLC.
Company: Mcverge LLC
Address: 1214 Luna Point Ln, Powell, TN 37849
Email: support@mcvergehome.com
Phone: 865-377-5762
Mcverge LLC is responsible for the personal information collected and processed through its business activities on this website; however, third-party service providers may independently process certain information in accordance with their own privacy policies and applicable laws.
- Information We Collect
We may collect the following types of information when you visit this website, place an order, or contact us.
2.1 Information You Voluntarily Provide
We may collect the following information when you place an order, enter checkout details, contact customer service, or submit feedback:
Name;
Billing address and shipping address;
Email address;
Contact phone number;
Order number, purchased items, and transaction records;
Information you voluntarily provide when contacting customer service.
Please provide only the accurate information necessary to complete your purchase, arrange delivery, or receive customer service.
2.2 Order and Transaction Information
To process orders for scented candles, arrange delivery, handle refunds, and provide after-sales service, we may retain records of your product selections, order amounts, payment status, shipping information, and related transaction details.
2.3 Payment Information
This website may use third-party payment services, such as Stripe, to process online payments.
During the payment process, relevant payment information may be collected and processed directly by Stripe or other applicable payment service providers. We may receive information regarding transaction status, transaction identifiers, payment method types, and details necessary for order reconciliation. Unless explicitly stated and supported by appropriate security measures, we do not store full bank card numbers or card security codes as part of standard order data. The processing of payment information is also subject to the privacy policies of the relevant payment service providers.
2.4 Automatically Collected Technical Information
When you visit this website, we or our authorized service providers may automatically collect certain technical information, including:
IP address and approximate geographic location;
Browser type and device information;
Operating system and access times;
Pages viewed, click history, and website usage patterns;
Identification information generated by cookies or similar technologies.
This information is used to maintain the website’s proper functioning, analyze site traffic, identify potential security risks, and improve the shopping experience.
- How We Use Your Personal Information
Mcverge LLC may use your personal information for the following purposes:
Order Processing: Confirming payments and arranging for order processing and delivery.
Customer Service: Responding to product inquiries, order status questions, and requests for returns or refunds.
Website Maintenance: Improving page functionality, site performance, and user experience.
Transaction Security: Identifying suspicious transactions and mitigating fraud or unauthorized payment activities.
Legal Obligations: Handling tax, accounting, and regulatory matters, as well as complying with lawful requests.
Dispute Management: Verifying transaction records, handling complaints, and protecting legal rights and interests.
Marketing Communications: Sending promotional or product-related information where permitted by applicable law and with the necessary consent. You may unsubscribe from marketing communications by following the instructions provided in the emails.
We will not use personal information for purposes incompatible with the original collection purpose or prohibited by law.
- Stripe Payment Services and Third-Party Processing
To securely process online transactions, this website may utilize payment services provided by Stripe.
Stripe may process payment information, transaction data, and necessary risk assessment information in accordance with its Terms of Service, Privacy Policy, and applicable laws. Such processing may include payment authorization, transaction verification, fraud prevention, and payment security monitoring.
Mcverge LLC may receive payment results and transaction records necessary to complete orders and provide after-sales service. Stripe is an independent third-party payment service provider and is not a co-branded partner or affiliate of Mcverge LLC.
5. Cookies and Similar Technologies
This website may use cookies and similar technologies to support the shopping cart, checkout functions, website security, and traffic analysis.
Cookies may include:
Necessary Cookies: Used for basic website functionality, the shopping cart, and secure operation.
Functional Cookies: Used to remember certain user settings and preferences.
Analytics Cookies: Used to understand visitor traffic and website usage.
Third-Party Cookies: May be set by payment processors or other authorized service providers to support specific functions or secure processing.
Where consent is required by law, we will only enable non-essential cookies after you select “Accept” via the cookie banner. Necessary cookies may operate to the extent required to provide basic website services.
You can adjust your choices via the website’s cookie settings or manage/delete cookies through your browser. Disabling certain cookies may affect the shopping cart, checkout, or other website functions.
We provide details regarding the specific purposes and retention periods of cookies based on the technologies actually used and applicable laws.
- How We Share Personal Information
Mcverge LLC does not sell your personal information as a commodity. To achieve the purposes described in this Privacy Policy, we may disclose information to the following parties to the extent necessary:
Payment Service Providers: For processing payments, transaction verification, and fraud prevention.
Logistics and Delivery Companies: Using information such as recipient names, addresses, and contact numbers as required for order delivery.
Website Hosting and Technical Service Providers: For website operation, maintenance, data storage, and security support.
Customer Service and Business Service Providers: To assist with order processing, inquiries, and after-sales matters.
Professional Advisors: Disclosing relevant information to legal, accounting, or other professional advisors when necessary.
Government or Law Enforcement Agencies: Disclosing information when required by law, pursuant to valid legal processes, or when necessary to protect legitimate rights and interests.
Parties to Business Transactions: Handling relevant information to the extent legally necessary during mergers, reorganizations, asset transfers, or similar transactions.
Third parties may only process relevant information within the scope permitted by applicable laws, contractual agreements, or their own legitimate, independent responsibilities.
- Retention Period for Personal Information
We retain personal information only for as long as is reasonably necessary to fulfill the purposes of collection, provide services, process orders, resolve disputes, comply with legal obligations, or protect legitimate rights and interests. Orders, transactions, and related financial records may be retained for periods required by applicable tax, accounting, and legal regulations. When information is no longer reasonably necessary to retain, we will delete, anonymize, or otherwise appropriately handle it in accordance with applicable laws.
Retention periods may vary depending on the type of information, its intended use, legal requirements, and the necessity of resolving disputes.
- Information Security
Mcverge LLC takes the security of personal information seriously. We implement technical and administrative measures commensurate with the scale of our business and the risks associated with the information to mitigate the risk of unauthorized access, disclosure, loss, misuse, or alteration of personal information.
Payment transactions may be processed through the secure systems of third-party payment service providers. However, as internet transmission and electronic storage cannot be guaranteed to be absolutely secure, we cannot promise that any method of information transmission or storage is entirely free of risk.
In the event of a personal information security incident requiring notification by law, we will fulfill our notification obligations in accordance with applicable laws.
- Your Privacy Rights
Depending on your location and applicable laws, you may have some or all of the following rights:
To request information about the personal information we collect and process;
To request access to, correction of, or deletion of personal information;
To request a portable copy of your personal information, where applicable;
To object to or restrict certain personal information processing activities;
To withdraw previously given consent;
To opt out of the sale, sharing, or targeted advertising of personal information as defined by applicable laws;
To appeal the outcome of a privacy rights request, where permitted by law.
You may submit privacy-related requests via the following email address:
To protect your information, we may need to verify your identity and will process your request within the timeframes permitted by applicable laws. Certain information may not be immediately deletable due to legal obligations, transaction record-keeping requirements, or the need to resolve legitimate disputes.
10. Privacy Rights for California Residents
If you are a California resident and the California Consumer Privacy Act (CCPA, as amended) and related regulations apply to you, you may have the following rights:
To know the categories of personal information we collect, use, disclose, or sell;
To request access to specific personal information;
To request the deletion of eligible personal information;
To request the correction of inaccurate personal information;
To opt out of the sale or sharing of personal information as defined by law;
To be free from unlawful discrimination for exercising applicable privacy rights.
Mcverge LLC will not unlawfully discriminate against you for exercising your privacy rights as permitted by law.
If you wish to submit a request or inquire whether we engage in the sale or sharing of personal information as defined by applicable law, please email us at:
You may include “California Privacy Request” in the subject line. We will process your request based on the nature of the request, identity verification results, and applicable law.
- Children’s Privacy
This website is intended for general consumers and does not target children under the age of 13. We do not knowingly collect personal information from children under the age of 13.
If you believe a child has provided us with personal information without appropriate authorization, please contact us at support@mcvergehome.com. Upon verification, we will take appropriate measures as required by applicable law.
- Links to Third-Party Websites
This website may contain links to third-party websites or services. These third-party websites may have their own privacy policies and data processing practices.
Mcverge LLC has no control over the content, privacy practices, or security of independent third-party websites. We recommend that you review the applicable privacy policies of these websites before visiting them.
- Updates to the Privacy Policy
We may modify this Privacy Policy due to changes in our business, adjustments to website functionality, or updates to applicable laws.
The updated version will be posted on this page, and the effective date will be updated where appropriate. For material changes that require separate notice or consent under the law, we will take appropriate measures.
14. Contact Us
If you have any questions regarding this Privacy Policy, our handling of personal information, or your privacy rights, please feel free to contact us using the details below.
Email: support@mcvergehome.com
Phone: 865-377-5762
We value your privacy and are committed to handling your personal information in a transparent and responsible manner.
Thank you for trusting Mcverge LLC.