Mcverge LLC is committed to providing customers with high-quality scented candles and an excellent shopping experience. If you are not satisfied with the items you received, you may request a return in accordance with this Return and Refund Policy. Please carefully read the terms below to understand the return conditions, application process, refund timeline, and associated costs.
- Return Request Period
Customers may contact Mcverge LLC to request a return within 30 calendar days of receiving the merchandise.
To ensure your return request is processed smoothly, please contact us via email within the specified timeframe and provide your order number, the reason for the return, and relevant product details.
If applicable laws mandate a longer return period or other compulsory consumer rights, we will comply with those legal requirements.
- Returns Accepted for Opened Items
Mcverge LLC allows customers to request returns for scented candles that have been opened. Opening the product does not automatically result in the rejection of a return request.
To facilitate a fair return process, please retain the product itself, its container, packaging, and any accessories whenever possible, and ensure the item is securely packaged for return shipment.
For scented candles that have been lit, used, or damaged, or whose condition significantly affects resale, we will evaluate the return request based on the item’s actual condition, the reason for the return, and applicable laws. Such circumstances may affect eligibility for voluntary returns or the refund amount, but they do not negate mandatory rights to return, refund, or other statutory rights enjoyed by consumers under the law.
If the product has quality issues, was damaged during shipping, or does not match your order, please contact us promptly with relevant photos and a description of the issue so we can verify and resolve the matter.
- How to Request a Return
Please follow the steps below to process a return:
Step 1: Contact Customer Service
Please send an email to support@mcvergehome.com and include the following information:
Order number;
Email address used when placing the order;
Name of the item(s) to be returned;
Reason for the return;
If the item is damaged or has quality issues, please attach relevant photos. Step 2: Await Return Confirmation
Our customer service team will verify your order and return request, and explain the subsequent steps to you.
Step 3: Obtain the Return Address
Please contact us before shipping the item so that customer service can confirm and provide the appropriate return address. Do not ship the item directly to the company’s registered address unless customer service has explicitly confirmed that the address accepts returns.
Step 4: Ship the Item Back
Please ship the item back according to the instructions provided by customer service and pack it securely to minimize the risk of further damage during transit. We recommend retaining the return tracking number and proof of shipment until the refund process is complete.
- Return Address and Contact Information
Return Address: 1214 Luna Point Ln, Powell, TN 37849
Email: support@mcvergehome.com
Phone: 865-377-5762
- Who Covers Return Shipping Costs?
Return shipping costs are determined by the reason for the return:
Product Quality Issues: If the product has verified quality issues, shipping damage, or was shipped incorrectly, Mcverge LLC will cover reasonable return shipping costs in accordance with applicable policies.
Returns Due to Personal Reasons: If the product has no quality issues but the customer requests a return due to personal preference, scent choice, or other personal reasons, the customer is generally responsible for return shipping costs.
Special Circumstances: If applicable law stipulates otherwise, return shipping costs and related fees will be handled in accordance with legal requirements.
Please contact customer service before shipping the item to confirm return shipping arrangements.
- Refund Processing Time
Upon receipt of the returned item, we typically complete the product inspection and refund review within 3–5 business days.
Once the refund is approved, funds will be returned to the original payment method. The actual time it takes for funds to appear in your account may vary depending on the processing procedures of your bank, card issuer, or payment service provider.
If the refund review requires additional time, we will communicate the progress to you as appropriate. 7. Refund Amount and Method
For orders eligible for a refund, the refund amount will be determined based on the actual purchase price, applicable return policies, and relevant laws.
Unless otherwise required by applicable law or agreed upon by both parties, refunds are typically processed via the original payment method. The handling of return shipping costs, original delivery fees, and other charges will be determined based on the reason for the return, the order details, and applicable policies.
Nothing in this policy excludes or limits the refund rights to which consumers are entitled by law.
- Damaged Items, Incorrect Items, and Shipping Issues
If the scented candle you receive is damaged, leaking, has obvious quality issues, or does not match your order, please contact us as soon as possible.
Please provide your order number, a description of the issue, and clear photos of the item. We will verify the situation and provide an appropriate solution based on our findings and applicable policies—such as sending a replacement, processing a return and refund, or another reasonable resolution.
If the item is damaged during shipping, please retain the item and its packaging if possible to facilitate necessary verification.
- Situations Not Eligible for Return
To the extent permitted by applicable law, we may be unable to offer voluntary return services for damage caused by customer misuse, intentional damage, or other reasons unrelated to product quality.
For scented candles that have been used or lit, or are otherwise in a condition that prevents resale, we will review return requests based on the specific circumstances and applicable laws.
The above provisions do not apply to situations where the law requires us to accept returns or refunds or to assume other liabilities, nor do they affect other rights consumers are entitled to by law.
- Order Cancellation
If you wish to cancel your order, please contact us at support@mcvergehome.com as soon as possible and provide your order number.
If the order has not yet entered the shipping process, we will do our best to assist with the cancellation. If the item has already been shipped, the return process may need to be followed instead.
For orders that have been paid for but meet the criteria for cancellation or a refund, we will process the refund in accordance with applicable policies and legal requirements.
11. Contact Us
If you have any questions regarding return timeframes, returns of opened items, return addresses, refund status, or return shipping costs, please contact Mcverge LLC using the details below:
Company: Mcverge LLC
Address: 1214 Luna Point Ln, Powell, TN 37849
Email: support@mcvergehome.com
Phone: 865-377-5762
Please include your order number and the specific details of your inquiry in your email. Our customer service team will make every effort to respond within 24 hours of receiving your message.
Thank you for choosing Mcverge LLC. We value every customer’s feedback and are committed to providing you with clear and reasonable return and refund services.