Mcverge LLC is committed to providing convenient and reliable shipping services for scented candles to our customers in the United States. All orders enter the processing stage upon payment confirmation, after which packaging and shipment are arranged. We strive to ensure that items are securely packaged and delivered to your provided address via appropriate logistics providers.
- Order Processing Time
Once payment is successfully confirmed, we typically require 1–3 business days to review the order, prepare the items, package them, and arrange for shipment.
Order processing time does not include transit time. Processing times may be extended due to weekends, U.S. public holidays, the need to verify order information, or other special circumstances.
Once the order has shipped, customers will generally receive a shipping notification email containing tracking information to monitor the package’s status.
- Domestic Shipping Times (USA)
Estimated transit times for orders within the United States are as follows:
Shipping Type | Estimated Transit Time
Standard Shipping | 3–7 business days
Remote Areas | 5–10 business days
Special Regions or Exceptional Circumstances | Additional time may be required
The above are estimated transit times, not guaranteed delivery dates. Actual delivery time depends on the shipping origin, delivery address, carrier scheduling, weather conditions, and other factors that may affect transportation.
The total estimated time for an order typically includes the 1–3 business day processing period plus the transit time after the package is handed over to the logistics carrier.
- Logistics Carriers
Mcverge LLC may select from the following U.S. logistics providers based on the order destination, package specifications, and shipping arrangements:
USPS (United States Postal Service): Provides domestic mail and package delivery services.
UPS (United Parcel Service): Provides standard ground delivery and other shipping services.
FedEx (Federal Express): Provides domestic standard delivery and other package shipping services.
The specific carrier used is determined by the actual shipping arrangements for the order. The companies listed above are independent third-party logistics providers and are not affiliated with Mcverge LLC.
- Shipment Tracking
Once the order has shipped, we will send a shipping notification and tracking number to the email address provided at checkout, where applicable. You can track your shipment’s progress via the official website of the corresponding logistics company. If tracking information has not yet updated, please check again later, as package handovers and logistics scans may take some time.
Please ensure that the email address and delivery address provided at checkout are accurate to ensure you receive order notifications and that delivery proceeds smoothly.
- Delivery Address and Recipient Information
Before submitting an order, customers should verify that the recipient’s name, street address, apartment or unit number, city, state, and postal code are accurate and complete.
If you discover an error in the delivery information, please contact us as soon as possible using the contact details below. Once an order has entered the shipping process, we cannot guarantee that address changes can be successfully made.
In the event of delays caused by incomplete addresses, incorrect recipient information, or inability to access the delivery location, we will assist in verifying the situation and provide reasonable recommendations for resolution.
- Delivery Delays and Package Issues
If your order has not arrived past the estimated delivery time, please contact Mcverge LLC and provide your order number and tracking information.
We will verify the order status based on the situation and, if necessary, inquire with the carrier about the package’s transit status.
If a package is confirmed lost, subject to a delivery exception, or encounters other issues, we will provide an appropriate solution—such as reshipment or a refund—based on our investigation, relevant website policies, and applicable laws.
Delivery times may be affected by severe weather, natural disasters, holiday shipping surges, carrier service disruptions, or other circumstances beyond our reasonable control. While we will do our best to assist with tracking, we cannot guarantee that all packages will arrive within the estimated timeframe.
- Scented Candle Packaging and Shipping
To minimize the risk of crushing, impact, or breakage during transit, we make reasonable efforts to package our scented candles securely.
Please inspect your items promptly upon receipt. If you discover any damage, leakage, or discrepancies with your order, please contact us via email as soon as possible. Please include your order number, a description of the issue, and relevant photos so we can verify the situation and assist you.
Please store and use the scented candles in accordance with the instructions on the product label.
8. Shipping Fees
Applicable shipping fees will be displayed on the checkout page based on your order details. Specific costs may vary depending on the delivery address, package weight, shipping method, and other relevant factors.
If the website offers free shipping or other delivery promotions, the applicable terms and conditions will be governed by the details provided in the promotion description or on the checkout page.
Thank you for choosing Mcverge LLC. We are committed to providing a clear and convenient shipping experience for your scented candle orders.